Shipping and returns

Your shipping packaging

Parcels are usually delivered 2 days after receipt of payment with DHL with order tracking and delivery without a signature. If you would prefer to receive a DHL shipment by registered mail, additional costs will apply. Please contact us before choosing this method of delivery. We will send you an order tracking link regardless of which delivery method you choose.

The shipping costs include loading and packaging fees as well as postage costs. The loading fees are fixed, although transport costs fluctuate depending on the total weight of the package. We advise you to combine several articles within an order. We cannot combine two different orders and shipping costs are calculated separately for each order. Your package will be shipped at your risk, but fragile items will be handled with special care.

The shipping boxes are wide cut and your goods are packaged well protected.

Packaging regulations

Battery law

The Battery Act (BattG) has been in force since December 1, 2009 and has replaced the Battery Ordinance (BattV) that was in force until then. According to Section 9 Paragraph 1 of the Battery Act, every battery distributor is obliged to take back used batteries from the end user free of charge at or in the immediate vicinity of the point of sale. Every distributor who supplies batteries commercially to end users must also inform the customer in accordance with Section 18 Paragraph 1 of the Battery Act by means of clearly visible and legible written or image boards placed in the immediate field of vision of the main customer stream that batteries are available free of charge after use at the point of sale can be returned and that the end user is legally obliged to return used batteries. In addition, the dealer must point out what meaning the symbol of the crossed-out garbage can has in accordance with Section 17 Paragraph 1 BattG and what meaning the following chemical symbols “Hg, Cd, Pb” have in accordance with Section 17 Paragraph 3 BattG.